Shipping policy

Shipping Policy

Last Updated: June 9, 2026

Thank you for shopping with Squa. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1โ€“3 business days (Mondayโ€“Friday, excluding public holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Time

Estimated delivery times may vary depending on your location:

  • Local Orders: 3โ€“7 business days

  • International Orders: 7โ€“15 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or carrier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your shipment.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has already been shipped, we are unable to guarantee redelivery or issue a refund.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to investigate and assist you in resolving the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review your request and provide an appropriate solution.

International Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.

Thank you for choosing Squa.